Unit 4 Notes: Intrapersonal and Interpersonal Communication

Levels of Communication


Based on three personal aspects

4 Types of Intrapersonal Communication

Internal Discourse
Direct Interpersonal Communication
Mediated Interpersonal Communication
Mass Communication

1. Internal Discourse

2. Direct Interpersonal Communication

Types of Direct Interpersonal Communication

Categorization based on size

Categorization based on function

Process of Interpersonal Communication

Process of Unraveling Interpersonal Communication

3. Mediated Interpersonal Communication

Types of Mediated Interpersonal Communication

4. Mass Communication

(See Unit 7)

Concepts of Interpersonal Communication

Informal, everyday speech, usually within an on-going relationship

Speech act
Intentional utterance for intended goal

Communication competence
Ability to communication in socially acceptable way Self-disclosure: personal internal revelations

Gender differences
Report talk: sharing information, demonstrating knowledge (associated with males)
Rapport talk: enhance relationship, share experiences (associated with females)

Communication specifically about communication

Johari Window
Graphic visualization of process of self-disclosure


Walter Lippmann: 'Pictures in our heads'

Group Communication

Types of Groups

Leadership in Groups

Pattern of Group Development

Conflict and Communication

Consensus Building
Creation of mutually acceptable agreement,
achieved through negotiation,
built on dialogue,
achieving outcome that at least partially meets needs of all parties

Conflict Management
Process that anticipates, researches & identifies potential problems
and acts to address the problem

Conflict Styles
Focus on solving problem

Focus on control

Focus on avoiding confrontation

Conflict Resolution
Permanent solution to problem achieved through dialogue,
without physical or verbal violence

Win-Win Strategy
Positive approach to conflict
Each side gains something (perhaps not everything sought)

Win-Lose Strategy
Negative approach to conflict
One side emerges as clear winner, other side as clear loser

Intercultural Difference in Conflict Management

Culture versus co-culture (also called micro-culture)

Deference or respect, often based on social position

Freewrite and Discussion

  1. Using the concept of communication competence, sketch out an example of an incompetent communicator.
  2. Give an example of the same concept as a belief, value and attitude.
  3. Explain the difference between immediacy and primacy in a communication context.
  4. Explain the relationship between group communication and direct interpersonal communication
  5. Discuss the role of self-disclosure as part of interpersonal communication.

Relevant Web Sites

Pertinent Information On-line articles about interpersonal communication

Ohio State University Resources On-line articles and links on interpersonal communication

University of Iowa Resources On-line articles and links on interpersonal communication