R. Mahler, SWK 423
TAPE CRITIQUE
1. Choose a partner or partners from among the class.
2. Take turns role playing worker and client such that you are the worker for a 15-20 minute audio tape and then the client for another 15-20 minute session. Use 2 separate tapes. Label each tape with the worker's name.
3. Whenever possible, please choose the same client situation that you plan on using for the Intervention workbook assignment. Your partner for the assignment should role play your client from the workbook.
4. Write some introductory sentences to explain:
a) the agency you picture yourself working at when this client comes to see you;
b) the approximate number of sessions you have already had with this client;
c) the issue you plan to deal with in this session.
5. Attach worker and client critiques of the audio tapes and hand these in along with your process recording.
6. Tape recorders are available for your use in Classroom C115 (Social Work office). Please tape on campus and return equipment immediately so that others may use it.
7. Attached is a Partial List of Techniques and Strategies to help you with your interview and critique. Please look it over, along with the class lecture materials on cognitive, systematic skills and affective, responsive skills necessary for a good interview.
Your interview is a simulation of a contracting, middle, or end session with a client from your field setting. Please review the worker and client critique forms to prepare for the session.
Partial List of Techniques and Strategies
TECHNIQUE INVENTORY
Transitive Techniques- taking a direct step toward affecting an interaction.
A. Communications
1. Stepping up weak signal
2. Stepping down strong signal
3. Redirecting transaction to actual intended recipient
4. Reaching for facts
5. Focused listening
6. Reaching for feelings
7. Waiting out feelings
8. Getting with the client's feelings
9. Sharing your own feelings
10. Seeking out empathic help
B. Problem Solving Help
1. Providing working data
2. Confronting with contradictory reality
3. Pointing out obstacles
4. Pointing out the common ground
5. Defining limits
6. Defining contract
7. Partializing the problem
8. Making the problem the group's
9. Waiting out the problem
10. Offering alternatives
11. Helping the client to see his problem in a new way
Cognitive Techniques - Involve reflection and have no direct impact upon the client unless they are put into communication; then the technique becomes transitive.
1 . Identifying common ground
2. Identifying obstacles
3. Identifying patterns of behavior
4. Interpreting clues of verbal and non-verbal language
5. Contacting one's own feelings
Strategies
Behavioral Contracting
Modeling
Emotive Imagery
Thought-stopping; cognitive restructuring
Assertiveness Training
Systematic Desensitization
Mediating
Linking
Behavioral Rehearsal
WORKER CRITIQUE
A. What intervention strategy(ies) do you plan on using in this interview?
B . What did you do and say to introduce the purpose or this session?
C. What did you say to encourage the client to participate in deciding what today's session would be about? What did you do and say that illustrate your flexibility to meet with his/her most urgent concern, even if this is a departure from the initial contract?
D. In your opinion, what needs to occur during this session? Do you and your client agree on the purpose of today's session?
E. What was achieved during this interview? What was not achieved that you had hoped to accomplish?
F. Were you aware of any resistance in this session? If so, when? How did you handle it?
G. Given the course of this interview, how closely did you address the client's outcome goals?
H. What skills did you demonstrate in closing the session?
I. What would you do differently if you could re-do this session?
J. What interviewing skills did you demonstrate on the tape? (i.e. Refer to the attached sheet on Strategies and Techniques, and indicate specific examples of the skills you performed.
K. What did you learn about your interviewing style?
CLIENT EXPERIENCE SUMMARY SHEET
Please answer this sheet independently. Be as brief as you can, but provide personal comments to be clear.
1. Did you show any negative feelings/resistances/poor motivation during this session? Please explain.
2. The extent to which your worker was aware of and tuned into these resistances during the session.
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1 |
3 |
5 |
|
Not Very Well |
Adequately |
Extremely Well |
3. What issue(s) is most critical to you at this point in time?
4. Did the worker pick up on this? Please explain.
5. How well did your worker reflect back and summarize the content messages you shared. Please explain
|
1 Not Very Often |
3 Sufficiently |
5 Frequently |
|
Not Very Well |
Adequately |
Extremely Well |
6. What feelings did you talk about and what feelings did you show in this session?
7. The extent to which your worker--
Heard your feelings.
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1 Not Very Often |
3 Sufficiently |
5 Frequently |
|
Not Very Well |
Adequately |
Extremely Well |
Reflected back your feelings.
|
1 Not Very Often |
3 Sufficiently |
5 Frequently |
|
Not Very Well |
Adequately |
Extremely Well |
Helped you to clarify your feelings.
|
1 Not Very Often |
3 Sufficiently |
5 Frequently |
|
Not Very Well |
Adequately |
Extremely Well |
Give specific examples.
8. Speaking as the client, how much was accomplished during the session?
|
Not Enough |
Some Beginning Work |
A Fair Amount |
More Than Expected |
A Great Deal |
9. What other middle or end phase activities need to be done for you to feel positive about the progress you are making?
10. Did the worker exercise enough direction during this session? Please give examples:
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Too Much Control |
Sufficient Direction |
Not Enough Control |
11. Did the worker adequately summarize and clarify what will occur in the next session?
12. Did the worker ask for your reaction to this session and/or the program so far?
13. Particular worker activities that you viewed positively.
14. Particular worker activities that you viewed as non-constructive.
Suggested Format for Process Recording
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Interview Dialog- Write the client and worker dialog, word for word. Number the client & worker responses so that you can refer to them in your critique |
Feelings: Your ideas about what the client is feeling |
Analysis: Observations/self-critique about the effect and effectiveness of particular worker responses & thoughts about what you could have said . |
Name the type of response you, the worker, gave. |
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